Last updated: October 2026
Everything at RedFrogBlack Shop is printed for you after you place your order. We want you to love it. If you don't, here's exactly where you stand. This policy does not affect your statutory rights.
The seller is REDFROGBLACK LIMITED (company no. 16557982), Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA. Email: info@redfrogblackart.com
1. Changed your mind? 14 days to cancel
You can cancel your order for any reason within 14 days of the day you receive your items. If your order arrives in more than one parcel, the 14 days start from the day the last parcel arrives.
How to return an item
- Email info@redfrogblackart.com within 14 days of delivery with your order number and the item(s) you want to return. You can use the model cancellation form at the end of this policy, but you don't have to.
- Email us and we'll send you the returns address.
- Send the item(s) back within 14 days of telling us, and keep your proof of postage.
The rules for change-of-mind returns
- Return postage: you pay the cost of sending items back.
- Condition: items must be returned unworn, unwashed and in their original condition. We may reduce the refund to reflect any loss in value caused by handling beyond what's needed to check the item, as you would in a shop.
- Delivery charge: if you return your whole order, we refund the standard delivery you paid. If you return only part of an order, we don't refund the delivery charge.
When you'll get your money back. We'll refund you within 14 days of receiving the items back, or of you sending us proof of return, whichever is sooner. Refunds go back to your original payment method.
2. Faulty, damaged or misprinted items
If something arrives faulty, damaged, misprinted or not as described, email info@redfrogblackart.com with your order number and a clear photo of the problem within 30 days of delivery. We'll send you a free replacement or a refund, at no cost to you.
Things that count as faulty include a misprint, a print in the wrong place, the wrong item or size, damage in transit, or a defect in the fabric or seams. Slight differences between on-screen colours and the printed product are not a fault, because screens vary.
This does not affect your statutory rights under the Consumer Rights Act 2015.
3. Wrong size?
Because each piece is printed to order, we can't swap sizes from stock. Return the item under your 14-day right to cancel (section 1) and place a new order in the right size. Please check the size details on each product page before ordering.
4. Lost or late parcels
UK delivery usually takes 4–7 working days. If your order hasn't arrived after that, email us and we'll look into it with the carrier. If it's lost, we'll reprint and resend it or refund you in full. Your order is our responsibility until it reaches you.
5. Contact
info@redfrogblackart.com · REDFROGBLACK LIMITED, Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA.
Model cancellation form
(Complete and return this form only if you wish to cancel your order.)
To: REDFROGBLACK LIMITED, Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA (info@redfrogblackart.com)
I hereby give notice that I cancel my contract of sale of the following goods: …………… Ordered on / received on: …………… Order number: …………… Name: …………… Address: …………… Signature (only if sent on paper): …………… Date: ……………