Terms of service

Last updated: October 2026

These terms apply when you use redfrogblack.co.uk (trading as RedFrogBlack Shop) and when you buy from us. Please read them before ordering. If you're a consumer, nothing in these terms affects your statutory rights.

1. About us

The shop is run by REDFROGBLACK LIMITED, a company registered in England and Wales, company number 16557982. Registered office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA. Email: info@redfrogblackart.com

2. Our products

Products are printed to order by our production partner after you place your order.
We try to show colours and print placement accurately, but screens vary and each piece is printed individually, so small variations in colour and placement are normal and are not a fault.
Some product images are digital mock-ups.
Sizes and measurements are given on each product page. Please check them before ordering.
Follow the care instructions on the product page and label.

3. Ordering and the contract

When you place an order you're offering to buy the product(s). We'll email you an order confirmation once we've received it.
The contract between you and us is formed when we take payment at checkout.
We may decline or cancel an order, for example if a product is unavailable, there's an obvious pricing error, or we suspect fraud. If we've already taken payment, we'll refund you in full.
You must be 18 or over to place an order.

4. Prices and payment

Prices are in pounds sterling (GBP). REDFROGBLACK LIMITED is not VAT-registered, so no VAT is charged.
Delivery is £3.99 in the UK, and free on orders over £50. The delivery cost is shown at checkout before you pay. There are no hidden charges.
If we've made an obvious error in a price, we'll contact you and you can choose to go ahead at the correct price or cancel for a full refund.
Payment is taken at checkout through Shopify's secure checkout. We accept debit and credit cards, Apple Pay, Google Pay, Shop Pay and Klarna.

5. Delivery

We deliver to UK addresses only. UK delivery takes 4–7 working days. See our Shipping policy for details. Risk passes to you when the goods are delivered to you or to someone you've nominated.

6. Cancellations, returns and faulty items

You can cancel your order for any reason within 14 days of receiving your items. Email us and we'll send you the returns address.

You pay the cost of sending items back.
Items must be returned unworn, unwashed and in their original condition. We may reduce the refund to reflect any loss in value caused by handling beyond what's needed to check the item, as you would in a shop.
If you return your whole order, we refund the standard delivery you paid. If you return only part of an order, we don't refund the delivery charge.
We refund you within 14 days of receiving the items back, or of you sending us proof of return, whichever is sooner.

If an item is faulty, damaged or misprinted, email us a photo within 30 days of delivery and we'll send a free replacement or a refund. This does not affect your statutory rights. Full details are in our Refund policy.

7. Our designs and content

All designs, artwork, photographs, text and the Red Frog Black name and frog logo are owned by or licensed to REDFROGBLACK LIMITED. Buying a product gives you ownership of that physical item, not the right to copy or reproduce the design. Please don't use our content commercially without written permission.

8. Using the website

You agree not to misuse the shop, for example by trying to gain unauthorised access, introducing malicious code, or scraping content at scale. We may suspend access if needed to protect the shop or our customers.

9. Our liability

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We're not responsible for loss that isn't foreseeable.
We don't exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer.
We supply products for domestic and private use only. If you use them for a business purpose, we have no liability for loss of profit, business or opportunity.

10. Events outside our control

We're not responsible for delays caused by events outside our reasonable control (for example carrier disruption, extreme weather, or outages at our production partner). We'll tell you as soon as we can, and if the delay is long, you can cancel for a full refund.

11. Changes to these terms

We may update these terms. The version on the shop when you place your order is the one that applies to that order.

12. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If something goes wrong, please email us first. We'd much rather sort it out directly.